COURSE DESCRIPTION

As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual improvement and meet customers’ needs. ISO 9001 was specifically designed to serve as a guiding framework for organizations of all sizes and industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer satisfaction. The implementation of a Quality Management System is a strategic decision for organizations that aspire to improve their overall performance and provide a strong basis for sustainable development initiatives. The standard assists organizations and/or professionals to plan processes, interactions and have a risk-based thinking.

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

LEARNING OBJECTIVES

• Understand the operations of a Quality Management System (QMS) based on ISO 9001
• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
• Understand the auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
• Learn how to interpret the requirements of ISO 9001 in the context of a QMS audit
• Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

COURSE AGENDA

Day 1: Introduction to Quality Management Systems (QMS) and ISO 9001

Day 2: Audit principles, preparation and launching of an audit

Day 3: On-site audit activities

Day 4: Closing the audit

Day 5: Certification Exam

TRAINING METHODOLOGY

During this course delegates will be using a case study and taking part in group discussions and activities, Power Point presentation, examples of real case scenarios, video, general discussions through sharing of experience.

ORGANISATIONAL IMPACT

The organisation will benefit by:

• Personnel having a general awareness of the importance of implementing a Quality Management System as per international norms.
• Understanding of potential threat which can affect the organisation and the need to develop Incident Management Plans, Quality Management plans and Crisis Management Plans.
• Creating a culture of risk mitigation and preparedness, response, resumption and recovery

PERSONNEL IMPACT

Delegates will gain by participating in this training as a result of:

• Increased understanding of the methods and techniques of Information Quality Management System.
• Heighten understanding of Business Impact Analysis, Risk Assessment, Quality Management plans.
• Improve the ability for a better response during an incident.

WHO SHOULD ATTEND

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

PREREQUISITES

No prerequisite but a basic understanding of your organisation critical activities, products and services will be helpful during the workshop. Delegates are encouraged to share their experience on particular issues for discussion.

FACILITIES- SUPPLIES

• Training material containing over 450 pages of information and practical examples will be distributed

TRAINER

All the PECB courses will be delivered by PECB approved instructors.

CERTIFICATION

• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued

ABOUT PECB

PECB is specialized in the certification of management systems on a wide range of international standards. As a global provider of audit and certification services, PECB offers its expertise on multiple fields, including but not limited to Information Security, Quality Management, Business Continuity, Service Management, Health, Safety and Environmental Management. PECB continuously publishes topmost innovative training courses through its best experts in the field for the provision of education and certification services and provides certification services in accordance with ISO/IEC 17024.

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RESIDENTIAL FACILITIES

We provide the following facilities for overseas students who want to attend the training in Mauritius. We have residential facilities at the training center. We offer the following services

1. Accommodation in studios for single students and two bed room apartments for students who want to come with their family.
2. We arrange for Transfer from airport to apartment and back to airport
3. Breakfast and Dinner
4. Refreshment and Lunch is inclusive during the training days only
5. For more information on the accommodation and a quotation as per your requirement, please contact us on (230) 52592244 or email us on info@lifecontinuityltd.com or beausoleil@intnet.mu