BCI-CRISIS AND INCIDENT MANAGEMENT COURSE

Week 1

Useful Expressions

Tools for Professional Approach: It’s not just about learning, it’s about having the confidence to use English in real life and upgrade your business communication skills.

3 videos, 1 audio
Video: Crowdsourcing
Video: Collocations For Job Interview
Audio: Listening Exercise
Graded: Advanced Business Principles

Week 2

Diplomatic Language

Tools for Professional Approach - Step 2: It’s not just about learning, it’s about having the confidence to use English in real life and upgrade your business communication skills.

2 videos, 1 reading
Graded: Information Technology Terms

Course single

  /  BCI  /  BCI-CRISIS AND INCIDENT MANAGEMENT COURSE

BCI-CRISIS AND INCIDENT MANAGEMENT COURSE

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About this course

BCI Professional Practices Training

Incident Response and Crisis Management training course

2 days, classroom based, instructor led

 Course Description

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organization. This course provides the continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.

The course is broken down into modules, exploring the concepts, principles of incident and crisis management and what tools and techniques can be applied in anticipating and assessing incidents it as well as the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the Good Practice Guidelines 2013 and reflects the current global thinking from BS ISO 22301:2014, and BS 11200:2014.

Course Objectives

The objectives of this training course are to provide students with the ability to:

  • Understand the principles, strategies and techniques for incident response and crisis management;
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises.

Course Delivery

This BCI Training course is delivered as a two day course, classroom based, by the BCI’s global network of licensed Training Partners and Approved BCI Instructors.

For information on how to book and where the courses are being run please visit www.lifecontinuityltd.com or contact us on email:info@lifecontinuityltd.com, Mobile (230) 52529224, (230) 2634344

Who should attend?

Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build and an incident and crisis management capability in an organization.

It is recommended that students have a minimum of a CBCI or equivalent credential with experience working in an organization in a continuity and resilience related role.

This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.

Certificate of attendance

All students will receive an official certificate of attendance

Other Instructors

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Syllabus

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Week 1 0/5

Useful Expressions

Tools for Professional Approach: It’s not just about learning, it’s about having the confidence to use English in real life and upgrade your business communication skills.

3 videos, 1 audio
Video: Crowdsourcing
10 minutes
Video: Collocations For Job Interview
2 minutes
Audio: Listening Exercise
10 minutes
Graded: Advanced Business Principles
3 Questions

Week 2 0/4

Diplomatic Language

Tools for Professional Approach - Step 2: It’s not just about learning, it’s about having the confidence to use English in real life and upgrade your business communication skills.

2 videos, 1 reading
Graded: Information Technology Terms
3 Questions

Members

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Total number of students in course: